Included on every plan

Getting help: Ten-Four, tickets, phone and the emergency line

Ten-Four, the in-app assistant, answers 24/7 on every plan. People are on live chat, phone and email during business hours, and an emergency line is open around the clock.

Included on every plan

Included on every plan, the free plan too.

Where to find it

  • Ten-Four (the chat bubble): any time, any plan. Say "talk to a person" to join the live-chat queue during business hours.
  • Phone 832-844-8881, Monday to Friday 8 AM to 8 PM and Saturday 9 AM to 5 PM Central.
  • Emergency / operations down: (832) 712-9185, 24/7.
  • Email support@tl1inc.com; tickets from the Help Center when signed in, answered within 24 hours.

Related

Did not find what you needed?

Search the guide again, ask Ten-Four in the chat bubble, or open a ticket in the Help Center.

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