Replace paper custody logs with a real-time, immutable digital audit trail. Every transfer recorded the moment it happens — no gaps, no alterations, no lost paperwork.
Why paper-based chain of custody fails healthcare logistics
Illegible handwriting, missing timestamps, skipped signatures.
No paper trail means no liability protection.
Time hunting binders that should already be in a database.
Every custody event is logged the moment it happens, tied to the delivery record, and locked against modification.
When a courier picks up a specimen, a custody event is created — capturing courier identity, time, location, and specimen details. The clock starts here.
Each handoff between couriers, facilities, or departments creates a new custody event in the chain. No handoff can be skipped — required-custody deliveries enforce logging before status advances.
Dispatchers and managers see the full custody chain for any delivery in real time. Who has it, where was it last transferred, how long ago — all visible from the dashboard.
When a compliance review, dispute, or accreditation audit arrives, export a complete custody log for any delivery — timestamped, immutable, and formatted for review.
Every feature is designed for the audit requirements of CLIA, CAP, Joint Commission, and state health department standards.
Once a custody event is recorded, it cannot be edited or deleted. Every entry includes a server-side timestamp and the authenticated user's identity.
Flag deliveries that must have a documented custody chain. The system prevents status advancement until each handoff is logged.
All custody events are stamped with server-side UTC time — not device clock time — eliminating the ability to backdate or manipulate records.
See which courier currently has custody of any active delivery, when the last handoff occurred, and how many custody events have happened.
Generate a complete custody report for any delivery in seconds — suitable for presenting to accreditation bodies, legal proceedings, or client audits.
Every custody event is permanently linked to its delivery, so there's no way to orphan a custody log from its specimen record.
Maintain specimen integrity from collection to receipt. Every handoff between phlebotomist, courier, and lab intake is logged and verifiable.
Blood products require unbroken documentation from draw to transfusion. Digital custody ensures no gap in the chain for regulatory compliance.
Tissue and biopsy specimens demand rigorous custody tracking. Audit-ready records protect facilities and patients when questions arise.
Explore More Medical Courier Features
Join early access and get full platform access — including digital chain of custody — plus direct onboarding support.